The feedback opportunity for the West Kelowna Transit Survey is now closed. Thank you to everyone in our community who participated. Stay tuned for the engagement summary report later this year.

About

In collaboration with BC Transit, the City of West Kelowna is working to provide reliable, efficient, and more accessible transit services to meet the needs of our growing community. We are reaching out to both current transit riders and potential future users to understand your needs, challenges, and suggestions.

What’s happening

The West Kelowna Transit Survey aims to collect detailed information from both current transit users and non-users to better understand their experiences, needs, and preferences. The survey results will guide data-driven decisions to improve the public transit system based on user demand, safety and accessibility, and overall satisfaction.

From Feb. 3 - 17, this community consultation is part of a broader initiative to address community needs and enhance transportation options, with an emphasis on accessibility, safety, and convenience. It also seeks input on routing, service levels, and proposed system upgrades.

Ways to get involved

• Review the display boards
• Complete the survey
• Ask a question below
• Drop by our Community Open House to speak to staff:
  • Thursday, Feb. 6, 2025
  • 4:00 p.m. - 7:00 p.m.
  • City Hall Council Chambers (3731 Old Okanagan Highway)
• Request an engagement toolkit at City Hall to submit your feedback on paper
  
  

Why your feedback matters

• Your input will directly influence West Kelowna’s three-year Transit Improvement Plan (2025–2028), ensuring proposed transit changes align with community needs for years two and three, and beyond.
  
• By participating, you can share your views on critical areas like accessibility, safety, convenience, routing, and service levels, helping to create a transit system that works for everyone.
  
• Ensure that transit services meet the needs of all residents, whether you are already using transit or considering it for the future.
• Your participation will also play a crucial role in guiding future transit improvements as the City of West Kelowna continues to work with BC Transit to better serve our growing community.