Q & A

What is OurWK?

 

OurWK is the City of West Kelowna’s online community. It is an online engagement platform for the community to share their input, feedback and ideas about various city projects and topics. This platform provides the community an opportunity to tell us what matters most to you and to join in on the conversation. 

 

Why is the City of West Kelowna using an online engagement platform?

 

Community engagement builds on relationships, shapes decisions and helps set policy direction based on common goals and aspirations. We recognize that in-person is not always convenient for everyone and endeavour to improve the way we interact with our community and stakeholders in-person and online.

 

We remain focused on strengthening our relationship with the community, government and organizations with an interest in West Kelowna. We want to ensure that everyone has the opportunity to provide their own feedback and questions and share their ideas on how to make West Kelowna an even better community. 

 

OurWK asks community members to:

  • Share their input and feedback
  • Engage when it is most convenient
  • Ask questions
  • Learn about what is going on in their neighbourhood and growing city

 

Do I have to sign up or register?

 

No, you do not have to sign up or register to provide your input on any of our projects. However, we recommend that you subscribe to our e-news at westkelownacity.ca/subscribe to stay informed as engagement opportunities arise.

 

When providing feedback, you will be asked to enter an email address and enter a screen name. That information remains anonymous. 

 

What happens to my input, questions or comments?

 

We value the importance of transparency and accountability. Any feedback, questions or comments from residents or stakeholders is compiled by the Communications and Engagement team at the City of West Kelowna. The team works with the subject matter experts at the City to prepare answers to any questions that were received. Feedback is shared with Mayor and Council for their information and decision-making and made publicly available through What We Heard Reports on OurWK.ca.

 

Is the site moderated?


Our engagement platform provider, Bang the Table Engagement HQ provides moderation services to the site 24 hours a day, 7 days a week. The City of West Kelowna’s Communications and Engagement team also moderates OurWK Monday to Friday, 8:30 a.m. to 4:30 p.m.

 

What are the City’s privacy obligations?

 

We take privacy requirements seriously and we’ve created a privacy policy to explain how we treat your personal information collected on this website. Visit our commitment to privacy webage. You can also find more information about your privacy rights at the web site of the Office of the Privacy Commissioner of Canada (OPC), www.priv.gc.ca.

 

The software platform this website runs on and associated technology operations are provided by Bang the Table Pty Ltd. Click this link for the Privacy Policy governing their service.

 

Who can I contact about OurWK?

 

You can find out more about the OurWK engagement site by contacting the Communications and Engagement team at communications@westkelownacity.ca.